Exchanges or returns

You change
Replacing an item is always possible (even with products different from those included in the first purchase) based on availability in our warehouse, with shipping costs paid by the Customer.
If the item cannot be replaced, normal refund procedures will be initiated.
To make a return, write an email to info@rindway.it indicating the order reference number, item code, order receipt date and the reasons for the return.

Returns
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to RINDWAY by means of an explicit declaration, which may be sent by registered mail or by email addressed to info@rindway.it with the indication of the code of the product to be returned and/or the number of billing.
The CUSTOMER may also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 (not mandatory) the text of which is given below:
Standard withdrawal form pursuant to art. 49, paragraph 1, letter. h)
(complete and return this form only if you wish to withdraw from the contract)
Salvatore Maffei
Via Della Fortuna 5
83029 Solofra (AV)
telephone 3355982032
e-mail: info@rindway.it
I/we (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

-Address of the consumer(s)

– Signature of the consumer(s) (only if this form is sent in paper version)

– Date

(*) Delete the unused wording.
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to RINDWAY his intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
Shipping costs for returning the goods to RINDWAY are borne by the Customer.
The goods must be returned to
Salvatore Maffei
Via Della Fortuna 5
83029 Solofra (AV)
telephone 3355982032

Insert a sheet of paper with the words Return, Order Number, Name and Surname inside the package.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, RINDWAY will refund the amount of the products subject to the withdrawal within a maximum period of 14 days.
Insert a sheet of paper with the words Return, Order Number, Name and Surname inside the package.
As required by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, RINDWAY may suspend the reimbursement until receipt of the goods or until the CUSTOMER demonstrates that they have sent the goods back to RINDWAY.
RINDWAY will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide RINDWAY, by accessing the contact us section, with the bank details: IBAN, SWIFT and BIC necessary for RINDWAY to carry out the refund.